Return Policy

If you are not completely satisfied with your purchase, we will gladly pay for the return shipping on your product and issue you a full refund! To return your item for free, please email or Call 1-800-759-6255 and let us know your order number and reason for return within 60 days of the date on your invoice. SkyMall will promptly reply with your pre-paid label. Upon receiving your package we will issue a refund for the total amount of merchandise.

SkyMall Return Instructions:

  • Returns are valid within 60 days of the ship date
  • Some items cannot be returned for free, items that are not returnable include the following:
    • Personalized and monogramed items
    • Perishable foods items
    • Gift cards
    • Opened Software and DVD's
    • Oversized items that have additional shipping
  • In order to use our pre-paid labels, shipments must be return from the 48 contiguous States
  • For “Free Returns” SkyMall will email the customer a prepaid return label
  • The customer will be required to return products within 7 days of the receipt of the label
  • Items must be returned in the original packaging, including all documentation and in the same condition as when it was delivered
  • Some items require a Return Authorization number
  • Return labels must be placed on the outside of the return package
  • Once the item has been received and inspected the return will be processed.  The customer will receive an email update notification the item has been returned. The credit will be applied to the original form of payment within 10 business days.
  • For information on a “Free Return”, Return Authorization Number, Exchanges, Damaged or Defective items, Oversized items or any other questions related to SkyMall’s Return Policy, email or Call 1-800-759-6255