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Product Information
Estimated Time of ArrivalProducts are shipped to you from each individual catalog merchant. Delivery times may vary, but most items will be delivered within 7 to 10 business days. Please log into your account and submit your inquiry directly into our system for the quickest service.
Change my Shipping Address
Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with SkyMall and all of the billing and shipping information has been accepted by the system, the order is immediately conveyed to the merchant for shipment. Because of this, we are unable to adjust an order after it has been submitted.
Cancel My Order, if it has not shippedOur first priority is to ensure that your items are shipped in a timely manner. When an order is placed with SkyMall and all of the billing and shipping information has been accepted by the system, the order is immediately conveyed to the merchant for shipment. Please log into your account and submit your inquiry directly into our system for the quickest response.
Tracking numberFor fastest delivery, products are shipped to you from each individual catalog merchant. Our catalog merchant partners may or may not utilize a traceable shipping service for your item. Please log into your account and submit your inquiry directly into our system for the quickest service.
Return informationIf you're dissatisfied with a purchase for any reason, you can return it directly to the merchant (with original tags and packaging) within 60 days for exchange or refund. Your satisfaction is guaranteed, unconditionally. Please log into your account and submit your inquiry directly into our system for the quickest service.
Credit Request
Upon receipt of your return, the merchant will place your item into a returned status. This status update will auto generate a credit for merchandise and tax to the payment method you used to place your order.
Technical question or problem
If you are experiencing difficulties with our site, please let us know. To ensure we are best able to assist you, please provide as much of the following information as possible: operating system, network connection, any error message you are receiving and the url in address bar. Thank you.
General information
Merchandising Opportunities
We are always striving to widen our offerings of unique, quality merchandise. If you are interested in becoming a Merchant Partner by offering your product or service to millions of passengers, please select the "Merchandising Opportunities" link in the footer of this page.
Mailing List
To be removed from our mailing list, you may click the "Remove Me" link on any of our e-mails, or log into your account, select Account Information and remove the check mark from the OPT-IN boxes on your account. If you wish to stop receiving the SkyMall catalog at home, please send us an e-mail.
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