|
Frequently Asked Questions
|
|
|
What is the SkyMall Pricing Policy?
|
|
Everything at SkyMall is offered at the same prices you'd
find in the original catalog. There's no additional markup.
We guarantee you'll always get the best price: if you find an
identical new product advertised for less within 30 days of the
receipt of your order, just send us the ad and we'll refund the difference.
|
|
|
|
Is it safe to send my credit card information to SkyMall over the Internet?
|
|
SkyMall uses the latest technology to ensure safe transmission of your credit card
information. Our processes are certified by Verisign and Ambiron TrustWave. For
additional information, see Your Security.
|
|
|
|
What payment methods do you accept?
|
|
We accept Visa, MasterCard, American Express, Discover Cards, JCB and Diners Club Card.
We also accept Bill Me Later online and PayPal.
|
|
|
|
Can you mail me a catalog?
|
|
Click here to request a catalog.
|
|
|
|
How is my order shipped?
|
|
For fastest delivery, products are shipped to you from each individual catalog merchant.
Delivery times may vary, but most items will be delivered within 7 to 10 business days.
Rush and Next Day delivery is available for many items; additional charges apply.
|
|
|
|
Can an order be shipped to more than one address?
|
|
Absolutely. And it's inexpensive -- standard delivery charges are applied across your
order. Simply add another delivery address and specify your delivery options for each item
during checkout if you are ordering more than one of the same item.
|
|
|
|
Do you ship to my country? What are the delivery charges?
|
|
Shipping prices for delivery outside the U.S. including APOs and FPOs vary based on
the destination. For more information click on
International Shipping or call to receive a quote.
|
|
|
|
What is the return policy?
|
|
If you're dissatisfied with a purchase for any reason, you can return it directly
to the merchant (with original tags and packaging) within 60 days for exchange or
refund. Your satisfaction is guaranteed, unconditionally. For further assistance, call
our Customer Care Center at 1-800-SKYMALL.
|
|
|
|
How do I check on the status of my order?
|
|
Simply click the Order Status link at the top of every page. Login, enter your order number
and your billing zip code and you'll be able to review the current status of your order.
|
|
|
|
What happens if my order is on backorder?
|
|
Our merchants typically maintain stock on all of their items. However, there are
times when things run out. We do our best to verify availability, and to notify you of
any known delays that would affect the timely processing of your order. Available merchandise
will be shipped immediately upon processing with any out of stock or backordered merchandise
to be shipped separately upon availability. You may request to cancel your backordered merchandise.
|
|
|
|
What if I need to cancel or change an order?
|
|
Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed
with SkyMall and all of the billing and shipping information has been accepted by the system, the order
is immediately conveyed to the merchant for shipment. Because of this, we are unable to adjust an order
after it has been submitted.
|
