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  Customer Service   Home : Customer Service : Rates and Policies
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Rates and Policies
For fastest delivery, products are shipped to you from each individual merchant. Delivery times may vary, but when you place an order with SkyMall, we will estimate the shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order. Once you've placed your order, you will be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account. Delivery times do not include weekends or holidays.

Gift Cards - Standard Delivery for Individual Gift Card orders is always FREE! (For larger corporate or bulk Gift Card orders please call us for more info.)
Standard Delivery
Merchandise Total Up to $20.00 $20.01-
$40.00
$40.01-
$60.00
$60.01-
$80.00
$80.01-
$100.00
$100.01-
$150.00
$150.01-
$200.00
More Than $200.00
Standard Delivery $7.25 $9.25 $11.25 $13.25 $15.25 $17.25 $19.25 $21.25
Some items may require additional shipping costs and delivery time due to weight.
Shipments to Alaska, Hawaii and Puerto Rico require an additional delivery charge. Due to the unique nature of the item, some products cannot be shipped to Alaska, Hawaii and Puerto Rico.
Rush Delivery
Delivery in 2 to 4 business days is available on most merchandise. An additional charge may apply and will be calculated at checkout. Some products require expedited shipping due to size, weight or the perishable nature of the product. Additional charges are listed on the product detail page
Next Day Delivery
Orders for in-stock merchandise received by 12 noon EST Monday-Friday are eligible for delivery within the Continental U.S. on the next business day. If you order an item with the Next Day Shipping option after 12 noon EST, Monday - Friday, the item will usually ship on the following business day, requiring a total of two business days for delivery. For example, an order received after 12 noon on Monday may be delivered on Wednesday. An order received after 12 noon on Friday may be delivered on Tuesday. Additional charges apply and will be calculated at checkout.
Address Verification
We verify the name and address on your order against the bank's records. We will not process the order unless all billing and shipping information can be verified. If you share a card with a family member, please be sure your name is on the account.
Alternative Shipping Addresses
We ask that all customers shipping to an address other than the billing address notify their credit card company of the alternate shipping address. This process is becoming standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give them an alternate shipping address. (Doing this will speed up the order process) When our early fraud prevention department checks an order and the shipping address is not listed with your credit card provider, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you register the alternate shipping address with your credit card company. Your order will then be placed on hold so you may register the alternate shipping address and notify us.
Delivery Companies
Our merchants use many methods of shipping and will select the most reliable method for your items. Shipments to overseas destinations require more processing and security due to recent changes in shipping regulations, please see our section on International Deliveries for more details.
Please Note:
Orders cannot be shipped to P.O. Boxes or P.O. Zip Codes. Coupons, rewards, and other special promotions cannot be applied to Delivery charges. Delivery charges are non-refundable, except in the case of damaged or defective merchandise.