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FAQS FOR DIVIDEND MILES SHOPPING MALL
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| Q: |
Do I need a Dividend Miles account to earn miles through the Dividend Miles Shopping Mall?
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Yes. If you don't already have one sign up instantly.
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| Q: |
Do I have to have "cookies enabled" on my computer in order to use the program?
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Yes, that is the only way for us to get the information we need from the merchant so we can apply the miles to your account. Check the help section of your browser for information on how to enable cookies.
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| Q: |
What if I have a problem with the merchandise or merchandise delivery?
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All merchant-related questions should be directed to the merchant where you purchased the product.
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| Q: |
Should I keep the transaction number I get from the merchant?
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Yes. That information will be helpful in case there are any customer service issues related to your purchase.
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| Q: |
Can I redeem Dividend Miles for merchandise from the participating merchants?
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No. This program is for earning miles only.
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| Q: |
When will my miles be posted to my account?
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Generally, miles will be posted within 6-8 weeks from the date your product is SHIPPED from the merchant.
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Do I need to mail anything to US Airways to get my miles?
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No, you don't. Everything will be handled automatically.
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| Q: |
Will I receive Dividend Miles if I return or exchange the merchandise?
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If you return or exchange any merchandise the miles earned will be deducted from your account for the entire transaction.
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| Q: |
Can I go shopping and give my miles to someone else?
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Miles will be awarded to the holder of the account number you provide, so you can enter someone else's Dividend Miles number and they'll receive the miles. Once a transaction is completed, miles may not be transferred to another account. However, you may use your miles to redeem awards for anyone you choose as long as you follow the Dividend Miles terms and conditions.
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| Q: |
Can I earn Dividend Miles if I shop with the merchant without going through the Dividend Miles Shopping Mall?
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No, you must follow the exact steps as outlined online for the Dividend Miles Shopping Mall.
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| Q: |
Can I earn Dividend Miles if I shop at a brick and mortar store of a merchant that participates in the Dividend Miles Shopping Mall?
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No, you must follow the exact steps as outlined online for the Dividend Miles Shopping Mall.
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| Q: |
Do I need to enter my Dividend Miles number each time I want to shop?
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Yes. We use cookies to track your purchase with the merchant so we can apply the appropriate number of Dividend Miles to your account.
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I received the error message "Invalid Dividend Miles Number". What do I do?
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Contact the Dividend Miles Service Center toll free at 800-428-4322 and they'll help you locate your correct account number.
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| Q: |
Do merchants in the program change?
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To keep the program fresh, merchants will be added and deleted from time to time without notice.
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| Q: |
Do you share any of my personal information?
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We follow standard accepted industry procedures for handling personal information.
If you have any question, please read our Privacy Policy.
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