Frequently Asked Questions
Is it safe to send my credit card information to SkyMall over the internet?
SkyMall uses the latest technology to ensure safe transmission of your credit card information. Our processes are certified by Norton Verisign and TrustWave Trust Commerce.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover Cards, JCB and Diners Club Card.
How is my order shipped?
For fastest delivery, products are shipped to you from each individual catalog merchant. Delivery times may vary, but most items will be delivered within 7 to 10 business days. Rush and Next Day delivery is available for many items; additional charges apply.
Can an order be shipped to more than one address?
Absolutely. And it's inexpensive - standard delivery charges are applied across your order. Simply add another delivery address and specify your delivery options for each item during checkout if you are ordering more than one of the same item.
Do you ship to my country? What are the delivery charges?
Shipping prices for delivery outside the U.S. including APOs and FPOs vary based on the destination. For more information click on Shipping Policies and select Interantional Deliveries or call to receive a quote. For more information, please see International Deliveries.
What is the return policy?
If you're dissatisfied with a purchase for any reason, you can return it directly to the merchant (with original tags and packaging) within 60 days for exchange or refund. Your satisfaction is guaranteed. For further assistance, e-mail customer service at email@example.com.
How do I check on the status of my order?
Click on Order Status link at the top of every page. Login, enter your order number and your billing zip code and you'll be able to review the current status of your order.
What happens if my order is on backorder?
Our merchants typically maintain stock on all of their items. However, there are times when things run out. We do our best to verify availability, and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing with any out of stock or backordered merchandise to be shipped separately upon availability. You may request to cancel your backordered merchandise.
What if I need to cancel or change an order?
Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with SkyMall and all of the billing and shipping information has been accepted by the system, the order is immediately conveyed to the merchant for shipment. Because of this, we are unable to adjust an order after it has been submitted.