Is it safe to send my credit card information to SkyMall over the internet?
SkyMall uses the latest technology to ensure safe transmission of your credit card information. Our processes are certified by Komodo and Authorize.net.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover Cards.
How is my order shipped?
To ensure the fastest possible delivery, products are shipped to you from each individual merchant. Delivery times may vary, but most items will be delivered within 14 business days. Rush and Next Day delivery are available for many items; additional charges apply.
What is the return policy?
If you are dissatisfied with a purchase for any reason, you can return it directly to the merchant (with original tags and packaging) within 30 days for exchange or refund. Your satisfaction is our ultimate goal. For further assistance, e-mail our customer service at   email@example.com.
How do I check on the status of my order?
Click on Order Status link at the top of every page. Login, enter your order number and your billing zip code and you'll be able to review the current status of your order.
What happens if my order is on backorder?
Our merchants typically maintain stock on all of their items. However, there are times when things run out. We do our best to verify availability and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing; any out-of-stock or backordered merchandise will be shipped separately as soon as they become available. You may also request to cancel your backordered merchandise.
What if I need to cancel or change an order?
Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with SkyMall and all of the billing and shipping information has been accepted by the system, the order is immediately conveyed to the merchant for shipment. Because of this, we are unable to adjust an order after it has been submitted.